Privacy Policy
Our Privacy Policy is designed to promote customer data security, integrity and prevent fraud through data theft and includes the way handle your data, communicate with you and secure data both personal information and payment information. We only work with companies, including payment processors and data security applications, that abide by our privacy policy set out below.
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For more on how we handle your privacy, email us at gdpr@boshang.co.uk or visit our Contact Us page and we can advise further.
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Generally, we collect your information when you decide to interact with us. This could include setting up an account, placing an order, email correspondents or contact through our various channels. We will not send any information without the expressed intent by yourselves and you can unsubscribe to any and all emails though the My Account page, emailing gdpr@boshang.co.uk, directly from the email correspondents we send you and through any of the other contact channels.
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Our team will also look into how customers interact with our website, but will not keep individual data on our database or anywhere else, and therefore Boshang technicians will never see your data.
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In general only those required to do so will have access to your account, and will not be able to access your account without your permission. These include account queries to address, checking orders, arranging delivery, providing marketing information such as promotions, new products of interest, product updates and the like and newsletters.
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We are fully compliant with Data Protection laws and the Privacy and Electronic Communications Regulations (PECR) as are all the third parties wi work with.
We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, events; booking of appointments, fulfillment of orders, delivery, returns, refunds, IT services; etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf.
Where we are legally obliged to by Government Authorities, HMRC, Courts we will abide by the regulations, ensuring your data is protected throughout the process, and will inform you of any share of details unless legally prevented from doing so.
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Payment details are never seen or tored by Boshang, and ae directly passed through to our payment processing vehicle, including PayPal, Stripe, ApplePay and other providers that are fully compliant with our and the legislative privacy policy. We ensure that their management and storage of data is secure and regularly check their processes to ensure they are fully compliant with our privacy policy. Payment Processors will store your payment details security in order to satisfy repeat purchases in a speedy fashion.and will never send marketing or other emails other than payment receipts/invoices, or unless legally obliged to and will never share your data with any third party unless legally obliged to.
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Our website, app and emails contain certain cookies, pixels, records and other technologies which will never include payment information and is used to improve your customer experience as well as your advertising experience and can be changed at any time via your browser. If you need any information regarding how this data is used or revoking permission or collecting cookies please contact us on gdpr@boshang.co.uk.
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Customers need to be over 18 years old to access our website and set up of an account and purchasing products on our site. Any suspicion of a breach of our age restrictions will result in the cancellation of the account, and purchases there may have been until and unless age verification can be obtained. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy.
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You will always have the right to delete your account and all data related to your account at any stage, or request the data we hold on you, whether in customer notes used to address and follow up on enquiries, complaints or delivery updates. For more information ease email us on gdpr@boshang.co.uk.
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